LA Auto Jobs

[Full-time] Auto Club of Southern California ERS Customer Service Specialist at Automobile Club of Southern California

2010-03-05 01:30:27

Location: Burbank, CA
URL: autoclub.tms.hrdepartment.com

Description:

The Automobile Club of Southern California has been in business for over 100 years because of its dedication to its members and its commitment to making sound financial decisions.

The Auto Club has immediate entry-level Customer Service opportunities available in its Burbank Emergency Road Service (“ERS”) Call Center. This is perfect for people looking to establish a long-term career with a long-standing, stable, and financially strong company.

Our Burbank Roadside Assistance Specialists will:

Use automated systems and computers to deliver world-class customer service to Auto Club members and contacts
Recognize and diffuse escalated member situations in a patient, professional and courteous manner
Provide effective and timely resolution of a range of member inquiries, placing appropriate levels of urgency on each contact
Actively listen, build rapport and display empathy
Build customer satisfaction and loyalty
Display a consistently positive, professional and cooperative tone with members, contacts and coworkers
Thrive in a fast-paced, rapidly changing, high volume work environment
Provide punctual, regular and consistent attendance
Remain flexible to work holidays and weekends in order to meet the constantly evolving customer service needs of our members
Understand that their schedules change (including start times) periodically because of the business needs of a 24 hour, 7 day a week call center
Receive competitive compensation and a variety of company benefits (depending on position)

Candidates must possess the following:

High School diploma or GED
1 year demonstrated customer service work experience (Call Center experience preferred, but not mandatory)
Ability to analyze/resolve problems and adapt to change
Superb telephone etiquette
Solid vocabulary, math, and multi-tasking skills
Fluency in English, including stellar verbal and written communication skills
Basic computer skills with a minimum 30 wpm keyboarding level
Ability to attend a 4 week mandatory paid training (without missing any time or days)
Flexibility to work weekends, holidays, and other varied shifts as assigned

The Call Center is a 24 hour/7 days per week operation requiring candidates to be able to work weekends and holidays.

Shifts include cover and swing Paid 4 week training is mandatory (without missing any time or days), Monday through Friday from 9:00AM to 5:45PM

Click here to apply. We conduct applicant drug testing.

We are an Equal Opportunity Employer.

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[Full-time] BILINGUAL FILING CLERK WITH OFFICE EXPERIENCE WANTED at foremanfinancialinc

2010-03-05 01:16:58

Location: San Fernando, CA
URL: www.foremanfinancialinc.com

Description:

An auto loan company looking for a filing clerk with typing, filing, cashier experience and fluent English and SPANISH.Must have good references.

We offer $9.00 to start + health and other benefits. This is a full time job with potential to grow in to higher positions with better pay.

We perform BACKGROUND CHECK and DRUG TEST. Please email your Resume to Monica@foremanfinancialinc.com.

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[Full-time] Service Advisory Position for a GREAT Company! at A Private Company

2010-03-04 11:51:11

Location: San Fernando, CA
Description:

OUR BUSINESS IS BOOMING! – Service Advisor – up to $100K

Looking for a new career opportunity? Our business is booming and we’re looking for a Superstar! Our Ford service business is stronger than EVER and now’s your chance to join our winning service team.

Do you have a passion for providing excellent customer service on a daily basis? Do you have ability to sell a product and service that you believe in? If you do, now¡¦s your chance to prove it and your opportunity to become part of one of the most dynamic customer service teams in America.

We are seeking an experienced, professional and passionate person that thrives in a challenging, fast-paced service department in the position of Service Advisor.

As a Service Advisor, you will have the opportunity to stand out by representing the company in a way that creates a very positive and uplifting client experience right from the start.

In this position, you will help our clients by becoming an expert in your knowledge of their Ford vehicles and by consulting with them on the best ways to maintain their vehicles.

We are looking for someone who is energetic, skillful, sincere, courteous & has excellent customer service skills!

Responsibilities include:

The ability to follow a detailed Service Drive Process * The ability to quickly learn the basic services / repairs pertaining to all Ford vehicles
The ability to follow up with all of your clients to ensure client satisfaction.
The ability to work together with all other service advisors, managers and department heads to create maximum synergy, coordination, and cooperation

You are the one we are looking for if you possess the following skills:

An understanding of the key role the Customer Service plays in the success of the company
The ability to be the critical link of the company, to represent it at the highest level of professionalism, integrity and service in order to maximize each opportunity
Excellent Inter-personal skills, phone skills, communications skills, (both verbal and written) and proven “benefit” selling skills
A highly professional approach and appearance
A passion for providing Excellent Customer Service
A demonstrated ability to confidently and skillfully use a computer and computer software
An ability and willingness to be flexible to handle multiple tasks and work efficiently with you technicians.

We offer:

Earn up to $100,000 through performance-based commissions
The opportunity to work with fun, successful and professional people
The opportunity to learn and grow personally through unique, powerful training
The opportunity to grow professionally through a clearly defined career path

Send current resume with income history.

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